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Tim Norris & Associates: Using Technology to Improve Your Customer Experience
We're just going to come right out and admit something: We always have the latest nerdy gadgets. We use the best and newest technology at our disposal to bring you high quality, accurate appraisals.
The appraisal process has significantly evolved in recent years and most would say, it's a lot more demanding than in the past. We offer the highest quality appraisals, and cutting corners has never been an option for us. So, the logical place to save time is in our daily workflow. The appraisers that have persistently embraced new technology have been the ones able to provide their customers with more accurate reports, better customer service and faster turnaround times.
Ordering and Tracking
Way back when, most of our orders came in via fax and were confirmed with phone calls once we got back to the office. It might be hours before a client even knew if we could do the order. These days, when orders are entered on this website, we receive an e-mail on our phones. We can even log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Tim Norris & Associates understands that real estate is all about timeliness. We don't make you wait around for replies because we understand the speed at which we get things done directly effects your bottom-line. This website has proven to reduce cycle time for us and our clients by enhancing our communications.
Data Gathering Tools
Gathering the data for an appraisal is a demanding process. We spend quite a bit of time gathering both specific information about the subject property and general data about the local market and developing trends. Once again, technology has stepped in to help Tim Norris & Associates.
We've learned that taking notes the standard way, using pencil and paper, generally takes longer since we we have to enter everything back in at the office. Don't be surprised to see us with a tablet PC or collecting data using an application written for our phones that even lets us sketch a floorplan right on site. And instead of using an outdated tape measure, a larger percentage appraisers are starting to use laser measuring devices that are quicker, more accurate, and can get into places that normal tape measures have always had problems with.
Using this technology allows us to ensure that your report is reliable and complete, requiring fewer call-backs and revisions. Our goal is to save you time and money.
Modern appraisal report delivery ensures our clients have a number of ways to get their report
The majority of our appraisals are delivered through e-mail as PDF documents. Most of our clients prefer e-mail because we're all accustomed to getting attachments like PDFs in our mail. It's a lot better than the old days before e-mail. But, we've even been able to innovate report delivery with this website.
Ever lost a file that was sent to you? Or have you ever had problems sending or receiving an e-mail because it was too big? We have the technology to overcome those problems, too. When we deliver an appraisal through this website, the client is e-mailed a download link to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the best thing is that the file will be hosted on this site for 90 days. So if you lose the file, you can log back in here and retrieve it again - saving you time, since we won't even need to run back to the computer.
Lastly, we use all digital workfiles...
It would be much easier if appraisers could never have to think about an assignment again after writing and giving it to the client. However, appraisals are employed to show the condition of a property on the inspection date. Therefore, appraisers need to keep their reports for 5 years in case any disputes or other matters arise regarding the property.
To sum it all up, Tim Norris & Associates leverages our investment in technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we can pull up the entire file whenever it's needed and recall precisely what that assignment was about.
We just wanted to give you a little bit of insight into how we use our technology daily. Using the right tools, along with the appraisal know-how that you've grown to expect allows the appraiser to collect the appraisal data to finish the report faster and more accurately then previously possible.
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